Privacy policy

Key Solutions Mortgages Ltd (“us”, “we”, or “our”) operates This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the website.

We use your personal information only for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our terms of business govern Key Solutions’ relationship with refrain from using our website.

Information collection and use

We collect information from you when you fill out a form on our website.

We may request the following:

  • Name
  • Email address
  • Phone number
  • Other information relevant to customer queries

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
  • To contact you in response to a specific enquiry
  • To improve our website
  • To improve our customer service

We never share any personal information with unconnected third parties, subject to that required to comply with a legal obligation. Nor would we transmit any personal information or data outside of the EU.

Your information will be retained for no longer than necessary to provide our services to you and as required by legislation.

You have the right to request access to your data by the form of a “Data Subject Request” at no charge to yourself and have this provided to you within one month.

You have the right to withdraw consent at any time.

You have the right erasure. At any point you may request that we erase or delete all and any personal information or data held on you where there is no compelling reason for its continued processing.

You have the right to rectification. At any point you may request that we correct or rectify any personal information or data on you held by ourselves.

You have the right to make a complaint and seek redress either through the Information Commission Officer (ICO) or through the courts. Details are available at:

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How we use cookies

We may use cookies to:

To recognise when you return to the website. We may want to show you relevant content, or provide functionality you used previously.

Analyse our web traffic using an analytics page. Aggregated usage data helps us improve the website structure, design, content and functions.


We will always hold your information securely.

To prevent authorised disclosure or access to your information, we have implemented a strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of website outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Changes to this privacy policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last updated on 23.05.2019

Contact us

If you have any questions about this privacy policy, please contact us.