Moving home FAQs

The Key Solutions team is here to advise and guide you through the entire mortgage process.  To help we have compiled a list of questions we are frequently asked by our clients.  If you cannot find the answer to your question, give us a call on 0800 138 5856 or drop us an email and one of our team of mortgage specialists will be happy to help in any way they can.

We are here to make life easier and better for you.

Do you charge any fees?

No, we do not charge you a fee at any point in the process.  We believe everyone should have access to quality financial advice regardless of their financial status.  We will look after you for the lifetime of your mortgage, ensuring that you never have to pay more than you should on your loan, whether you remortgage, move home or make any subsequent property purchase.

If your services are free how do you get paid?

We will be paid a procuration fee by your chosen mortgage lender and we will receive a commission from your protection provider if you decide to take out a policy.  You have the right to request information on the levels of commission we will receive from different organisations in relation to any mortgage or protection product we recommend to you.  These commissions will be disclosed to you in the key facts illustration or European standardised information sheet relating to your chosen mortgage and in the statement of price illustration and key features documents you will receive from you chosen insurer in relation to any protection products you decide to take.

We may also receive a commission or other form of benefit from working with a product provider or from another intermediary.  We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you.

What if I have a poor Credit Score?

We arrange mortgages for clients with all circumstances and situations.  Whether you have missed payments or have a County Court Judgement (CCJ), we may still have lenders who will consider lending.  If you obtain a copy of your credit file this will help us to understand your circumstances and obtain the most competitive mortgage for you.  Most lenders use Experian or Equifax when conducting a credit check.  Please visit Experian and Equifax to obtain your personal file.

Will an Agreement in Principle affect my credit score?

A credit score is a tool used by lenders to help determine whether you qualify for a mortgage. Using the information on your credit report and the information you supply for your application, the lenders use a mathematical model to calculate a score that represents your credit history.  If you have multiple credit checks carried out over a short period of time, it can affect your credit score rating.  At Key Solutions, your Mortgage Adviser will discuss your circumstances and carry out affordability calculations before carrying out an Agreement in Principle so that you do not have multiple checks which could possibly prejudice your credit score.  You will always be asked for your permission before we carry out a credit check with a mortgage lender.

What if I am self-employed?

Your Key Solutions Mortgage Adviser will explain the criteria each lender has for self-employed income to see where you will be accepted.  Whether you are a sole trader, limited liability partnership, partnership, director, own your own limited company or receive dividend income, we will research the market for you to make sure your mortgage lender will accept your income.

I have become a contractor recently with my own limited company, but I’ve been trading for less than 2 years

Your Key Solutions Mortgage Adviser has access to lender’s who understand contractors, and they often will not require accounts.  There are lenders who will base your mortgage income multiple on your contract value and daily charging rate.

What is a credit check?

A credit check is a view of credit accounts you’ve had. It details your repayment history and any missed or late payments, bankruptcies, individual voluntary arrangements and court judgements can stay on your credit history for at least six years.

It is important to note that by using one of the credit checking tools you will leave a “footprint” on your credit report in the form of an enquiry.  This will not negatively affect your credit score.

What is a “footprint”?

A credit search footprint is a mark left on your credit file which states that you, a lender or credit company has looked at your file, which usually happens when you apply for credit.

An enquiry is known as a soft footprint whereas an application for credit such as a mortgage, credit card or loan is known as a hard footprint.

Soft footprints ae only visible to you, whereas hard footprints will be visible to any lender. Having a larger number of hard footprints in your recent credit history can lower your score.

How can I make my credit score better?

Having a better score means that lenders are more likely to approve applications. There’s many ways to improve your credit score, you can:

  • Register to vote
  • Reduce the amount of debt you owe
  • Try to avoid missing payments
  • Check your credit file regularly
  • Don’t make lots of loan applications in a short space of time

Your dedicated adviser will be able to provide help and support in accessing and increasing your credit score.

Our Clients Say…

 It’s always great to get positive feedback from happy clients and we are lucky enough to receive it time and time again.  Here’s just a small selection of our clients’ opinions.


The Key Solutions Difference

Our clients are always telling us that we are more than just a Mortgage Broker.  Find out what makes us different and why they keep coming back time after time.

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Get In Touch

Find out more about moving home by calling the team on 0800 138 5856 for free. Or send us an email, we guarantee to respond to all enquiries within 24 hours.

Get In Touch

To get more help call the gang on 0800 138 5856 for free. Or send us an email, we guarantee to respond to all enquiries within 24 hours.